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Refund Policy

Cancellation and Refund Policy

This policy addresses how Alliance Abroad Group handles cancellation and/or refund requests for programs purchased online through the www.allianceabroad.com website only. Other programs will have specific Terms & Conditions with outline the respective program’s cancellation and refund policy. The term “Participant” refers to the person applying for placement within the program… that’s you.

Please note that services begin immediately after any initial payment; deposit amount or full program fee. Prices quoted are in U.S. Dollars unless otherwise specified.Below you will find the refund policies for:

  • Work Experience Australia Program
  • Freestyle Australia Packages
  • Teach USA Program

1) Work Experience Australia program

The following conditions apply to the Work Experience Australia program fee and does not include any payments by the Participant for flights, visas or other travel expenses.

The following fees will be assessed upon written notice of cancellation of your selected 6 or 12-month Work Experience Australia program:

Refunds prior to Arrival in Program/Placement Country:

No refund of any fees will be made to the Participant if the Participant chooses to cancel enrollment in the program.  No exceptions will be made for any reason, including but not limited to illness or death of the participant, illness or death of a family member or friend of the participant, dislike of host city, accommodations, or training position, or homesickness.  Alliance Abroad Group suggests that Participants should purchase trip interruption insurance for this coverage.

If Alliance Abroad Group cannot place the Participant in a guaranteed job or find an open opportunity, Alliance Abroad Group will refund the deposit.

If the Participant’s application for Visa is denied, a non-refundable program deposit and $50 USD administration fee will be due to Alliance Abroad Group.

Refunds after Arrival in Program/Placement Country:

Once program attendance has begun, no refunds will be granted regardless of the length of time remaining for the scheduled program(s). Cancellation and trip interruption insurance may be purchased on a supplemental basis through various travel insurance policies.

Requesting Cancellation or Refund: 

Any request for refund or request to cancel participation in the program must be made in writing. Notify your assigned enrollment coordinator immediately via email and send your written request to Work Experience Australia c/o Alliance Abroad Group, 1221 S. Mopac Expressway, Suite 100, Austin, TX 78746.

2) Freestyle Australia backpacker arrival packages

Alliance Abroad Group is the coordinator of the services to be provided and acts only as an agent between the passenger and the principal supplier, thus Alliance Abroad Group does not hold any liability for actions of either the supplier or the passenger. Bookings are arranged and confirmed by Work Intern Travel (WiT) on the behalf of Alliance Abroad Group. WiT is the Melbourne-based on-ground support partner for Alliance Abroad Group.

Payment for Freestyle Australia is due in full upon purchase of the package.

The following conditions apply to the Freestyle Australia arrival packages and does not include any payments by the Participant/Purchaser for flights, visas or other travel expenses.

Refund Requests:

Once an order is submitted for this product, services begin immediately. Therefore, the purchase of any Freestyle Australia arrival package is non-refundable.

However, in the event that the purchaser/participant is denied a visa into Australia, Alliance Abroad Group will provide a refund of the package price minus a $100 USD administrative fee. Proof of visa denial is required to request a refund.

Amendments and Cancellations:

Date changes to your booking must be requested by the Participant prior to arrival. Contact Work Intern Travel (WiT) by email at info(at)workinterntravel.com.au to request an amendment to your booking and wait confirmation from WiT and AAG.

A $100 USD amendment fee will be charged to the Participant before any changes to the booking are finalized and confirmed.

If you fail to turn up for a reservation, you will incur a 100% no show fee and NO REFUND WILL BE GIVEN.

No refunds are offered for cancellations by the Participant. However, in the event that the purchaser/participant is denied a visa into Australia, Alliance Abroad Group will provide a refund of the package price minus a $100 USD administrative fee. Proof of visa denial is required to request a refund.

3) Teaching Homestay Programs

The following conditions apply to the teaching homestay programs and does not include any payments by the Participant/Purchaser for flights, visas or other travel expenses.

Payment of Program Fees

Payment in full is due within 60 days of the participant’s program start date. Non-receipt of payment by due date will result in automatic withdrawal from the program and participant is subject to cancellation and refund policies.

Cancellation and Refund Policy

In addition to the non-refundable program deposit, the following fees will be accessed upon written notice of cancellation on Alliance Abroad Group programs.

Cancellation notice received:

  • 30 days or less prior estimated start date – 100% of the total program fee
  • 90 to 31 days prior estimated start date – 50% of the total program fee
  • 91 days or more prior estimated start date – 30% of the total program fee
  • Due to visa denial – $100 USD

Requests for changes in program start dates:

  • due to visa processing delays – $100 USD
  • 60 days or less prior estimated start date – $150 USD

Once program attendance has begun, no refunds will be granted regardless of the length of time remaining for the scheduled program(s). Cancellation and trip interruption insurance may be purchased on a supplemental basis through various travel insurance policies.

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